How to Provide a Review and Feedback as a Product Manager for an App
Getting quality product feedback is essential when building or having just built a new production. This feedback can provide you with critical data that volition ultimately drive your production strategy. With this type of feedback, users are not just looking for feedback from customers simply likewise internal teams.
Post updated: May 2021
Proceed in mind, however, that despite which tool you determine to employ, there are a few things product managers should await out for when collecting product feedback. For example, information technology is important to collect feedback from diverse sources also as on a abiding ground. A wide range of sources can give you a more consummate picture of how the production or characteristic is received by the customer or team member. Additionally, collecting product feedback consistently will assistance you quickly spot trends and be able to iterate faster.
What is product feedback?
Production feedback is feedback shared by your users about their experience and satisfaction with your production. This type of feedback is gathered in various means including digital feedback surveys, user interviews, customer support tickets, reviews ratings, social media, etc. Though for the sake of this article, we will focus on the showtime method: digital feedback surveys.
This particular type of feedback is collected in diverse means and oftentimes it is centered around a certain product goal such equally a production launch, the product evolution pipeline, user onboarding, or even user testing (i.e. the introduction of new services, features and upgrades).
Why is production feedback important?
Production feedback helps bring focus and alignment to your product strategy. In other words, gathering this feedback ensures that organisations don't build or improve upon products without knowing the touch on it will take on those using the product. Instead, they tin put this data to use and more effectively prioritise their features and product launches.
So the question is, which kinds of tools exercise you have to cull from in terms of collecting product feedback?
Permit'south take a expect at Mopinion'due south most popular product feedback tools:
one. Mopinion
Source: Mopinion
While Mopinion is not entirely focused on product feedback, many of its customers apply this all-in-1 user feedback tool for gathering and analysing product feedback, such equally MeisterTask, NCSA and atrify. Mopinion is a cracking solution that collects and analyses feedback from your well-nigh important digital channels: websites, mobile apps and email campaigns – all in real time. Mopinion is your helping hand in agreement customers or colleagues. The user-friendly interface allows yous to create, design and configure feedback forms as y'all wish.
You can also target these feedback forms to specific groups of online visitors and get insights into why they are non converting. Your feedback can so be visualised in customizable dashboards and charts for avant-garde analysis.
To become ane step further, digital teams can use intelligent alerts to share these feedback elements and take activeness in a timely manner.
Pricing: Mopinion offers a variety of pricing packages for today's digital business. Mopinion's Growth Parcel starts at 199 euros per month, followed past the Turbo Package for 499 euros per month. Mopinion offers tailor-made offers for enterprises.
Interested? Beginning your free trial today or book a demo.
ii. Instabug
Source: Instabug
Instabug enables teams to launch products with confidence through extensive bug and crash reports, functioning monitoring, and user surveys and feedback in real time.This production feedback tool can also help you increase your response rates with user surveys every bit the surveys are displayed straight in the user app.
Pricing: The basic packet starts at USD 149 per month, the pro package at USD 249 and Instabug creates a personalised offering for a premium package.
Website: world wide web.instabug.com
3. Intercom
Source: Intercom
Intercom serves every bit a behavioural targeting and intelligence platform. By mode of live partition (live information on customer behaviour), this product feedback tool provides the user with details such equally who is using the product and tin send out in-app letters and behaviour-driven emails. Users of this tool tin also manage any support requests that come up from whatsoever channel via a team inbox.
Pricing: There are a number of different packages that only give admission to certain features (east.g. sending targeted messages). The full packet is $155/calendar month
Website: www.intercom.com
4. Pendo
Pendo is a versatile and like shooting fish in a barrel-to-use product feedback tool. This tool assists users in making product decisions, as well as prioritising features. This is done by requesting feature suggestions from customers. One time submitted, other customers can scan characteristic ideas, vote, and add their own in a feedback form. Pendo has a dashboard where users can analyse the results and see which features are popular or highly-valued past customers.
Pricing: A starter packet costs $199/month. However there are also enterprise-level packages available (pricing on request).
Website: www.pendo.io
5. ProdPad
Source: ProdPad
ProdPad is a business roadmapping and product feedback tool where teams tin share ideas almost item products. All suggestions and feedback are stored in ProdPad's product backlog so users tin speedily access sure items when needed. This tool also provides users with a timeline view layout that shows the latest news on a certain product.
Pricing: This ranges from $99/month (small companies) to $2499/month (large companies). At that place is besides a premium packet in between for medium-size companies which is $299/month.
Website: www.prodpad.com
6. Canny.io
Source: Canny.io
Canny is a production feedback tool that enables users to create boards where visitors can postal service too. Information technology is a simplistic and organised tool that gives users the chance to have one-on-i interactions with visitors. Canny also saves customer profiles (which store previous posts/comments) meaning visitors only take to sign in in one case. Additionally, there are voting options, user reports (sent weekly to your email), tagging options, customisation capabilities and more.
Pricing: Depending on the number of users, pricing can range from $50/month (100 users) to $500/calendar month (x,000 users)
Website: www.canny.io
vii. 10+ (Zehnplus)
Source: Zehnplus
ten+ is a Swiss community platform that is ideal for production feedback. With 10+ you lot can market and sell your products, create an identity around your services, as well as your products and the communication with your customers. The platform gives you a 360-caste view of how your community members are interacting – whether they're posting responses, sharing content or providing product feedback.
Website: Website: www.zehnplus.ch
8. UsersThink
Source: UsersThink
UsersThink is a very simplistic product feedback tool that enables users to obtain feedback specifically on their landing pages. Basically how it works is the user picks a sure folio they want to receive feedback on and select how many participants they desire feedback from. The landing page and so gets sent to participants across the Usa who reply a pre-written set of questions created by UsersThink. They guarantee that within 24 hours, the user volition receive all results via email.
Pricing: One time pricing model. For 6 users, yous will pay $39. For 12 users, y'all will pay $69. For eighteen users, you will pay $99.
Website: www.usersthink.com
9. productboard
Source: productboard
productboard is a product feedback tool that allows users to collect feedback from squad members and clients on new product features, helping them prioritise products for development. This can be done using a feedback highlighter which links the feedback to features and/or different components of a webpage. With this tool, users can manage product evolution, product marketing and launch activities all from one location. productboard can exist integrated with diverse popular active planning tools such as JIRA, Trello and Pivotal Tracker.
Pricing: Pricing ranges from $49/month to $99/calendar month depending on which packet you choose.
Website: www.productboard.com
ten. Userzoom
Source: Userzoom
Every product managing director knows that user testing is essential to the evolution and advancement of a product. User tests help production managers to analyse and, above all, to understand why and how users utilize their product. And then you lot always know where your problems lie.
Finding the right users for these tests, yet, often turns out to exist a challenge. User Zoom can help you overcome this challenge. It is a user testing tool that manages the logistics of recruiting test takers and provides a testing platform and so you tin can spend more fourth dimension researching and analyzing the results. In the end, you can concentrate improve on your product.
Pricing: In that location are 3 plans starting at $499 per month.
Website: www.userzoom.com
11. Delighted
Source: Delighted
Net Promoter Score is definitely not a foreign word for you as a product director. The score used worldwide, which measures customer loyalty, tin provide valuable insights for your product. With Delighted, you can create NPS surveys and analyse product feedback in a real-time dashboard, as well every bit conduct customer satisfaction surveys and customer effort score surveys. Surveys are available in 37 languages and in a variety of formats: email, web, SMS, and a survey link.
Pricing: The packages vary, with a gratuitous selection that allows the use of a platform and a project. The most popular selection is $224 per month, which allows it to interview 5 projects and up to 10,000 people per month.
Website: www.delighted.com
12. AskNicely
Source: AskNicely
AskNicely is another tool that NPS software offers and that summarises ]your production feedback in an easy-to-utilise dashboard. Information technology offers simple surveys that can be sent on your website or app, or via email, and so you can collect customer feedback on a daily ground. As a product manager, AskNicely enables you to share insights with the entire team. The tool has live reports so you can run into at a glance which areas are creating a positive experience for users and which are affecting your production.
With AskNicely, your squad tin can respond instantly to customer feedback, either within AskNicely itself or with the assistance of your CRM.
Pricing: Prices vary – contact AskNicely to book a demo and asking near pricing plans.
Website: www.asknicely.com
So which production feedback tool is right for yous?
In choosing the right product feedback tool, it's important to consider a number of dissimilar factors, including the size of your team (e.g. how many internal collaborators will exist involved), how do you want to receive the data (e.chiliad. simple inbox notifications or dashboarding capabilities), and do you want it to be interactive (e.g. that customers can comment/vote on feedback items)?
We hope this overview has given you some inspiration in choosing the right production feedback tool. If you accept any suggestions or know of other product feedback tools out at that place, delight feel free to put them in the comments below.
Source: https://mopinion.com/most-popular-product-feedback-tools-an-overview/
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